Why isn't my discount code working?Updated 2 years ago

There are a few reasons why a discount/coupon code may not work with an order.

First, have you applied another code already or have you used a loyalty rewards points credit at checkout? Since sales codes and rewards points cannot be combined, you'll encounter an error at checkout if you're trying to combine offers.

Second, try to clear your browser cache or open an incognito browser window. Sometimes refreshing the site is necessary to make discount codes work correctly.

Finally, did your discount expire? Most discount codes are available for use within specific date ranges. Check the email, SMS or webpage where you were given the code for expiration details. See more about discounts here.

We hope this helps clarify the issue you encountered, but if you are still encountering an issue after checking for the above, please feel free to email us at [email protected].